Transitions of Care Certificate Program
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Live Workshop Information
Date: Sunday, March 31, 2019
Time: 8:00am - 3:00pm
Location: Marriott Hotel & Spa
3425 Solano AvenueNapa, CA

The live workshop will be held in conjunction with the 2019 Pacific Coast Preceptor Conference on March 28-30, 2019. 

Activity Type:
Activity Fee:
$425 pharmacist member | $750 pharmacist non-member
$300 pharmacy technician member | $350 pharmacy technician non-member
$200 pharmacy student member | $250 pharmacy student non-member
Release Date: 09/01/2017
Expiration Date: 09/01/2020
ACPE Activity Numbers(s): 0126-9999-17-601-B05-P/T
Target Audience: Pharmacists, Pharmacy Technicians, Pharmacy Students
Duration: 15 hours (1.5 CEUs), online video modules (9 hours), live workshop (6 hours). All online modules must be completed prior to the live workshop.

Note: Log-in to your CSHP account (or create one) to purchase the program. 

Product Description

This practice-based program is designed to provide the participant with a comprehensive approach to developing a transitions of care program in their own practice setting through web-based modules and a live interactive session.

The web-based self-study modules will provide evidence-based literature demonstrating the impact of pharmacy staff transitions of care on patient care and a stepwise approach to creation and expansion of transitions of care services integrating technicians, pharmacy students and residents. Modules are designed to be sequential and build upon the information presented in the previous session. The series also follows a patient from hospital admission through to discharge and post-discharge, and including the pharmacy staff’s roles and responsibilities at each phase of care.  Metrics to demonstrate the impact of transitions of care will also be provided.


Program Highlights

  • 6 modules of webinars presented by Cedars-Sinai faculty, with opportunities to email the faculty questions or clarifications.
    • Safe Medication Transitions: Using Evidence-Based Solutions
    • Building Blocks: Creating a Solid Foundation to Support a Transitions of Care Program
    • First Contact: Conducting the Best Medication Reconciliation  
    • Raise the Roof: Elevating the Role of Technicians in Transitions of Care
    • Pharmacy Opportunities in Supporting Safe Transitions at Hospital Discharge
    • The Med “Wreck” Continues: The Pharmacist Role in Post-Discharge Follow Up
  • Participate in a live interactive session with Cedars-Sinai faculty. (All online modules must be completed and passed to attend the live component of the program.)
  • 15 Total Contact Hours (1.5 CEUs)

Online Modules

Module 1: Safe Medication Transitions: Evidence-Based Solutions

Description:  This module examines the literature that demonstrates the positive outcomes associated with pharmacists’ involvement in transitions of care. Pharmacists, being the medication experts, are the most qualified healthcare provider to lead care transitions activities, whether it be on admission, throughout the hospitalization, at discharge and post discharge. Evidence supporting the role of trained technicians will also be provided.

Learning Objectives:

  1. Describe the prevalence and significance of errors associated with medication lists.
  2. Provide the rationale for pharmacy staff involvement in transitions of care.
  3. Cite evidence demonstrating outcomes associated with pharmacy staff involvement in transitions of care.

Module 2: Building Blocks: Creating a Solid Foundation to Support a Transitions of Care Program

Description:  This module will discuss the next steps after creating an initial transitions of care program. Expansion of the program requires identifying sources of pharmacists and pharmacy extenders to support growth of the program. Training and creation of tools to consistently perform transition of care activities is key to success of the program. Institutions can identify meaningful metrics to demonstrate the success of the program beyond evaluation of readmission rates.

Learning Objectives:

  1. Reorganize pharmacist staff responsibilities to focus on transitions of care activities.
  2. Use pharmacy extender resources to support the growth of the transitions of care program.
  3. Identify metrics to evaluate the effectiveness of a transitions of program.

Module 3: First Contact: Conducting the Best Medication Reconciliation

Description: Medication reconciliation ("med rec") is the foundation on which a strong pharmacy Transitions of Care program is built. Despite the increasing adoption of electronic medical records, these systems are still susceptible to inaccurate medication histories that may result in errors and patient harm. Pharmacists are uniquely equipped to gather an accurate history, assess clinical appropriateness of the medication regimen and provide recommendations. The interaction provides another opportunity to increase pharmacy visibility. This module provides a step-by-step guide on critical components of a pharmacy med rec program, with general tips and strategies that can improve the quality of the med rec services the pharmacy team provides at your institution.

Learning Objectives:

  1. Identify key components of medication reconciliation.
  2.  Describe an innovative medication adherence and literacy (MedAL) assessment tool to identify patients for post-discharge follow-up.
  3. Employ strategies to maximize the accuracy and clinical utility of medication reconciliation.

Module 4: Raise the Roof: Elevating the Role of Technicians in Transitions of Care

DescriptionExplore the unique opportunities for pharmacy technicians as pharmacist extenders in TOC. This module will prepare listeners to understand current literature supporting the use of technicians in TOC and discuss development of a training program. Listeners will be better prepared to implement or expand roles for pharmacy technicians at their institutions.

Learning Objectives:

  1. Discuss the literature supporting advanced technician roles in transitions of care.
  2. Describe a pharmacy technician training process and competency exam.
  3. Identify future potential roles for technicians on a transitions of care team.

Module 5: Pharmacy Opportunities in Supporting Safe Transitions at Hospital Discharge

Description: Medication changes at hospital discharge often result in hospital readmissions due to medication discrepancies, drug-related problems, and non-adherence. This module will review various opportunities for pharmacists, pharmacy technicians, and pharmacies to promote safe transitions for patients discharging from hospital to home or skilled nursing facility.

Learning Objectives:

  1. Identify medication errors and barriers to medication adherence that can arise at discharge.
  2.  Describe strategies to facilitate safe transitions at discharge.
  3. Examine a discharge medication program with bedside medication delivery

Module 6: The Med “Wreck” Continues: The Pharmacist Role in Post-Discharge Follow Up

Description: Up to 19% of patients experience adverse drug events after leaving the hospital and up to 26% of readmissions are medication-related. Research has shown that one third of these events are preventable which creates an opportunity for pharmacists to intervene and decrease medication-related readmissions. The presenters will describe the evidence to support the role of a pharmacist in post-discharge follow up and share their experiences.

Learning Objectives:

  1. Describe a standardized approach to conduct the post discharge follow up.
  2. Discuss strategies to improve adherence post discharge.
  3.  Describe metrics to support and demonstrate the value of a transitions of care program.

Methods and CE Requirements

This certificate program consists of a combined total of 15 hours of continuing pharmacy education credits which can be earned by passing 6 web-based self-study modules, and an all-day, live event.

Participants will be required to complete an exam after each module with a score of 75% needed to pass. Participants can retake the exam up to three times. Participants will also be required to complete/pass all activities in the live event. A session code will be provided to all who have completed both online and live program components successfully. Instructions for claiming credit may be found on

Faculty Information

Kallie Amer, PharmD
PGY2 Transitions of Care Pharmacy Resident
Cedars-Sinai Medical Center

Naira Barsegyan, PharmD
PGY2 in Pharmacy Administration
Cedars-Sinai Medical Center

Christine Armbruster, PharmD

Ambulatory Care/Transition of Care Pharmacist III

Cedars-Sinai Medical Center

Jocelyn Chaing, PharmD
Congestive Heart Failure Pharmacist
Cedars-Sinai Medical Center

Frank Diaz, CPhT
Transitions of Care Pharmacy Technician
Inpatient Specialty Program (ISP)/Enhanced Care Program (ECP)
Cedars-Sinai Medical Center

Duong (Donna) Luong, PharmD, BCPS
Medication Safety/Transition of Care Manager
Cedars-Sinai Medical Center

Lyndia Noh, PharmD, BCPS
Pharmacy Manager
Cedars-Sinai Medical Center

Olga Rosen, PharmD, BCPS, CACP
Transitions of Care Pharmacist III
Inpatient Specialty Program (ISP)/Enhanced Care Program (ECP)

Cedars-Sinai Medical Center
Assistant Clinical Professor, UCSF School of Pharmacy
Adjunct Assistant Professor, USC School of Pharmacy

Rita Shane, PharmD, FCSHP, FASHP

Chief Pharmacy Officer

Cedars-Sinai Medical Center
Assistant Dean, Clinical Pharmacy, UCSF School of Pharmacy

Kim Snodgrass, PharmD, BCPS

Critical Care Manager

Cedars-Sinai Medical Center

Hai Tran, PharmD, BCPS

Associate Director, Drug Use Policy

Cedars-Sinai Medical Center

Jesse Wisniewski, PharmD, BCPS
Transitions of Care Pharmacist
Cedars-Sinai Medical Center
Assistant Clinical Professor, UCSF School of Pharmacy


In accordance with the Accreditation council for Pharmacy Education’s Standards for Commercial Support, CSHP require that all individuals involved in the development of activity content disclose their relevant financial relationships. A person has a relevant financial relationship if the individual of his or her spouse/partner has a financial relationship (eg: employee, consultant, research grant recipient, speaker’s bureau, or stockholder) in any amount occurring in the last 12 months with a commercial interest whose products or series may be discussed in the educational activity content over which the individual has control. The existence of these relationships is provided for the information of participants and should not be assumed to have an adverse impact on the content.

In keeping with this requirement, CSHP asks that all faculty, advisory board members, planning committee members, content development consultants, and staff complete a disclosure form for each program in which they are involved. Anyone who refuses to disclose relevant financial relationships must be disqualified from any involvement with a continuing pharmacy education activity.

Faculty planners, CSHP Staff report no relevant financial relationships pertinent to this activity.



This activity was planned, coordinated, and developed as a joint program by the California Society of Health-System Pharmacists and Cedars-Sinai Medical Center Department of Pharmacy Services. 



The California Society of Health-System Pharmacists is an accredited provider of continuing pharmacy education by the Accreditation Council for Pharmacy Education. 

All information subject to change


California Society of Health-System Pharmacists
1314 H Street, Suite 200
Sacramento, CA 95814
Office: (916) 447-1033
Fax: (916) 447-2396
Hours: M-F 8:00am – 5:00pm